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Zurich Insurance

Zurich Insurance are part of one of the worlds largest financial companies – with over 125 years of financial experience. It provides a wide range of products to the personal and business marketplaces and enjoys a reputation for innovation supported by high levels of customer service-

The business plan demanded that it hire over 100 experienced staff to help launch new products and services and to expand its existing operations in various locations around the UK. In a five week period Academy managed seperate campaigns for sales staff, customer service personnel, claims clerks and team leaders. This initially involved the conducting of 1200 competency based telephone interviews where successful candidates were progressed to an assessment centre event in the hiring region. The events included simulation and role play exercises as well as one to one interviews. All administration processes including acceptance and rejection were managed by Academy. This process was highly visible for client and candidate with full information and feedback available to both at any time. The resulting cost per hire ratios were lower than previously utilised recruitment methods, delivering a 15% saving.

" In order to meet our deadlines for this project we needed to ensure that we had a process in place that would deliver. Academy ensured that we met these deadlines. We were pleased by the quality of the staff that we recruited and also that the project was managed well within our budgetary expectations.”

Janice Bennett
HR Consultant